Thank you for shopping at Doc Solder. We value your custom and want to ensure a clear, fair transparency regarding your purchases.
Our policy has been designed to fully comply with your statutory rights under Irish law, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

1. Online Purchases: You have a 30-Day "Cooling-Off" Right to Cancel
If you purchased your goods online, by phone, or via mail order, you have a legal right to change your mind and cancel your order under Irish and EU law as long as no tamper evident seals are broken.

Cancellation Window: You have 30 days from the day you (or a third party indicated by you) physically receive the goods to notify us of your wish to cancel. You do not need to provide a reason.
Return Window: Once you have notified us, you have a further 7 working days to return the goods to us.
Cost of Returns: Unless otherwise stated or if the goods are faulty, you, the customer, are responsible.  Doc Solder will cover the direct cost of returning the goods if they are faulty.
Condition of Items: You are permitted to examine the goods as you would in a physical shop. However, if the value of the goods is diminished due to handling beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to deduct an amount from your refund.

3. Faulty, Damaged, or Incorrect Goods
If a product you bought from us is faulty, not as described, or not fit for its intended purpose, you are legally entitled to a remedy. Under the Consumer Rights Act 2022:
Short-Term Right to Cancel (Within 30 Days pf receiving the goods): If a fault appears within 30 days of delivery/receipt of goods, you have the right to reject the goods and claim a full refund.  Repair or Replacement (After 30 Days): If a fault occurs after 30 days, you are entitled to a repair or a replacement in the first instance. If these remedies are not possible, disproportionate, or fail to resolve the issue, you may then be entitled to a price reduction or a full refund.
Return Shipping for Faulty Goods: We will cover all reasonable shipping costs for the return of verified faulty or incorrect items.

4. Exceptions to the Right to Cancel / Return
In line with Irish consumer regulations, returns or cancellations cannot be accepted for the following types of goods (unless they are faulty):
Custom-made, or personalised items.  Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery.

 5. How to Initiate a Return
To exercise your right to return an item, please follow these steps:
1. Contact our customer service team at sales@doc-solder.com or call 015470090.
2. Provide your order number, proof of purchase, and details of the item(s) you wish to return.
3. Securely pack the item(s) in their original packaging and send them to the following address: 114 Belclare Park, Poppintree, Dublin 11, D11KT66, Ireland.

6. Processing Refunds
Timeline: Once your return is received and checked, we will process your refund without undue delay, and no later than 5 days from the day we receive the goods back.
Method: Refunds will be issued using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. No additional fees will be charged to you as a result of the refund except where you have returned the goods due to a change of mind, You may be charged a restocking fee in line with our terns and conditions section 13. Last Updated: 21/08/2026